Provide administrative support to the department Vice President and other department members, with special emphasis on database management and the customer service complaint intake process.

Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database, and/or presentation software. Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve agency documents, records, and reports. Prepare responses to correspondence containing routine inquiries. Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic tracking of activities. Prepare agendas, take and transcribe minutes, and make arrangements for committee and other meetings. Make travel arrangements for various department members. Research, and prepare reports and analysis for Vice President and other department staff. Research and identify appropriate training opportunities for service providers and other front-line staff. Develop and maintain multiple survey and quality assurance databases and perform data entry for various projects. Serve as Department’s first point of contact for receiving and documenting customer service complaints. Route complaints to appropriate staff member for handling. Track and follow-up on customer complaints with service provider to ensure resolution according to organizational customer contact standards. Visit OneStop and other provider sites to conduct customer service satisfaction surveys. Compile and track survey results in collaboration with the Quality Assurance Analyst. Compile and maintain Quality Assurance Department Policy & Procedure Manual and memorandum log. Maintain quality steering team minutes and activity manuals Maintain Department calendar to keep agency apprised of staff activities. Participate in the agency’s hiring process by serving on screening and interview panels as needed. Assist employees with procedural problems and answer questions from employees, subcontractors and the public. Participate in agency’s quality improvement initiatives by continually focusing on strategic planning and improving customer service. Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures, and instructions. Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes. May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the Department or WorkForce One as an organization.

A high school diploma or equivalent plus two years of progressively responsible administrative experience is required.

Complete on-line application, EEO form and attach a copy of your resume.

Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. To be creditable, any required accredited college or university education must be verifiable from a reliable source within the United States or its territories or possessions, and information identifying that source must be submitted with the application.

WorkForce One provides necessary reasonable accommodation in the interview process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled interview.

Veterans preference will be granted to Florida residents in accordance with Florida law to eligible veterans and spouses of veterans. Preference points will be awarded only if copies of supporting documentation (DD-214 and/or proof of receipt of disability benefits) is provided at time of application. Veterans who have been employed by a governmental entity within the State of Florida are not eligible for a preference pursuant to Florida Law.

A valid paper social security card and a governmentally issued photo I.D. is required at the time of selection interview.

Employment is subject to the selected candidate passing a background verification and a drug screening.

As This Classification Requires Ability To Drive Vehicles in order to do WorkForce One business, then successful candidates must have a valid Florida driver's license and will be required to maintain authority to drive vehicles throughout employment.