Provide leadership and administrative oversight and management of assigned One-Stop Center and is responsible for the day-to-day operation of the center, including but not limited to, implementation and coordination of all program services. Direct, coordinate, monitor, and guide assigned staff in all aspects of workforce development operations, to ensure that they are meeting or exceeding performance requirements to help people to get jobs and attain self sufficiency.

Review and analyze the Center’s performance against established standards. Prepare gap analyses with staff and recommend strategies to improve and enhance performance. Analyze systems and make continuous improvement recommendations so Center can meet or exceed goals. Prepare a variety of weekly, monthly, annual, and biannual reports as needed to report progress towards goals. Ensure that staff are performing the necessary tasks to achieve performance targets and that all required workforce development services are provided in accordance with Federal and State regulations as well as agency directives. Monitor center schedules to ensure an ongoing schedule of appropriate activities such as job fairs and workshops for jobseekers and employers. Coordinate activities with other support services agencies in the county. Oversee the review and analysis of responses to monitoring audits and evaluations conducted by a variety of other parties in the One-Stops. Develop and recommend corrective action plans for One-Stop activities as appropriate. Ensure that there is continuous coverage of the center during established operational hours, including extended hours and that all services are delivered in accordance with WorkForce One policies and procedures. Ensure the proper training of current and new staff at the center, including required train-the-trainer sessions, Tier 1 certification of staff, as well as other training opportunities to enhance staff development. Frequently monitor customer case files for eligibility documentation, accuracy of paperwork and provision of timely and appropriate services to clients. Analyze data generated by the State databases and other systems, take the information learned and adjust processes and strategic plans accordingly and repeat the cycle in provable ways. Monitor, develop, and implement Quality Assurance/Improvement strategies in collaboration with designated staff and Quality Assurance Department. Assure continuous improvement. Supervise, evaluate, develop goals with, and oversee the activities of direct reports and other personnel involved in delivering services in the One-Stop Center. Submit appropriate documentation of staff hours worked and time-off on a timely basis to the appropriate departments. Ensure that PEO invoices related to assigned center reviewed, analyzed, and verified on a timely basis. Collaborate with Communications & Business Relations Department on all marketing and outreach activities. Ensure that all documents produced for the public display are in compliance with established agency protocols. Conduct an annual survey of the inventory of center equipment and materials. Ensure security and accountability of center equipment and supplies. Oversee and approve all Center purchases in accordance with agency guidelines, policies and procedures. Work closely with the Vice President of Operations and Vice President of Finance and other management personnel to track Center expenditures, budgets, variances and implement corrective action plans as needed. Monitor and ensure that Resource Area is properly equipped and adequately staff. Make recommendations to organizational leadership regarding resource needs as appropriate. Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner. Demonstrate appropriate professional judgment in all communications. Respond to requests for information from a wide variety of individuals, groups, organizations, and governmental entities. Answer questions and resolve problems as appropriate. Keep current with all federal and state policies and regulations regarding a variety of WorkForce One administered programs such as Workforce Investment Act, Wagner-Peyser, Food Stamp Employment & Training, Welfare Transition Programs, etc. Participate in the agency’s hiring process by serving on screening and interview panels as needed. May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the Department or WorkForce One as an organization.

A Bachelor's degree in business administration, social sciences, or related field is preferable. Two years of job counseling, social work, or relevant experience developing, coordinating and processing systems are necessary. A relevant combination of experience and specialized training may be substituted for the bachelor’s degree. Three years of Management experience in a social services environment is required. Experience with grant funded programs and cost allocation is a plus.

Complete on-line application, EEO form and attach a copy of your resume.

Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. To be creditable, any required accredited college or university education must be verifiable from a reliable source within the United States or its territories or possessions, and information identifying that source must be submitted with the application.

WorkForce One provides necessary reasonable accommodation in the interview process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled interview.

Veterans preference will be granted to Florida residents in accordance with Florida law to eligible veterans and spouses of veterans. Preference points will be awarded only if copies of supporting documentation (DD-214 and/or proof of receipt of disability benefits) is provided at time of application. Veterans who have been employed by a governmental entity within the State of Florida are not eligible for a preference pursuant to Florida Law.

A valid paper social security card and a governmentally issued photo I.D. is required at the time of selection interview.

Employment is subject to the selected candidate passing a background verification and a drug screening.

As This Classification Requires Ability To Drive Vehicles in order to do WorkForce One business, then successful candidates must have a valid Florida driver's license and will be required to maintain authority to drive vehicles throughout employment.